Frequently Asked Questions
Everything you need to know about our handcrafted wooden furniture and decor.
What types of wood do you use for your furniture?
We exclusively use sustainably sourced hardwoods, including North American Walnut, White Oak, and Maple. Each piece is selected for its grain pattern and structural integrity to ensure lifetime durability.
How should I care for my Woodcraft products?
To maintain the natural beauty of the wood, we recommend dusting regularly with a soft, dry cloth. Avoid harsh chemicals or excessive moisture, and use a high-quality wood wax every 6-12 months to preserve the finish.
Do you offer custom dimensions or bespoke designs?
Yes, we specialize in custom commissions. Please contact our design team via the 'Custom Order' page with your specific dimensions and wood preferences for a personalized quote.
What is your shipping policy for large furniture items?
Large items are shipped via specialized white-glove delivery services to ensure they arrive safely. This includes in-home delivery and removal of all packaging materials. Delivery times typically range from 2-4 weeks depending on your location.
What is your return policy?
We offer a 30-day return window for all standard catalog items in their original condition. Please note that custom-made or personalized pieces are final sale and cannot be returned unless they arrive damaged.
Are your finishes eco-friendly and food-safe?
Absolutely. We use zero-VOC oils and water-based finishes that are safe for your home and the environment. Our kitchenware items, such as cutting boards, are treated with 100% food-grade mineral oil.